Return Policy Page

Return and Refund Policy: Oloojastore is committed to customer satisfaction. If you are not satisfied with your purchase, you may return the item for a refund within 14 days of delivery.

Eligibility for Return: To be eligible for a return, the item must be unused and in the same condition that you received it. The item must also be in the original packaging, with all original tags and labels attached.

Return Process: To initiate a return, please contact us at info@oloojastore.com and provide your order number, the item(s) you wish to return, and the reason for the return. You will then receive a return authorization number and instructions on how to return your item(s).

Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges: If you would like to exchange an item, please follow the return process as outlined above and place a new order for the desired item.

Final Sale Items: Items marked as "final sale" are not eligible for return or refund.

Damaged Items: If you received a damaged item, please contact us immediately at info@oloojastore.com and provide a description and photograph of the damage. We will either send a replacement or issue a refund, at our discretion.