Support Policy Page

support policy for Oloojastore

Customer Support: Oloojastore is committed to providing excellent customer support. We strive to respond to all customer inquiries within 24 hours during the business days.

Contact Information: Customers can contact our customer support team through email at info@oloojastore.com, or through a contact form on our website. Our customer support team is available Monday-Friday, 9am-5pm EST.

Inquiry Handling: Our customer support team will respond to inquiries in the order that they are received. In general, inquiries related to order processing and fulfillment, product information, and returns will be given priority.

Resolution Time: We aim to resolve customer inquiries as quickly as possible, but some inquiries may require additional research or follow-up. In these cases, we will provide an estimated resolution time and keep the customer informed of progress.

Feedback: We value customer feedback and use it to improve our customer support and overall customer experience. Customers can provide feedback by emailing our customer support team at info@oloojastore.com.

Vendor Support: Our vendor support team is available to assist vendors with any questions or issues related to listing products, processing orders, and managing their inventory on the platform. They can be reached via info@oloojastore.com during the business hours.

System Maintenance: Oloojastore may occasionally need to perform maintenance on the platform, during which the platform may be unavailable. We will provide advance notice of scheduled maintenance and do our best to minimize any disruption to the platform.